DJI Care Enterprise Plus (DJI Matrice 400)

Through Drone depot you get FREE Care Enterprise Plus Cover with your DJI Matrice 400

NOTE: ALL SERVICES WILL TAKE 3 – 4 WEEKS FROM THE TIME YOUR CLAIM IS RECEIVED. 
CARE ENTERPRISE PLUS IS A NON-REFUNDABLE AND NON-RETURNABLE ITEM, ONCE CODES HAVE BEEN SUPPLIED THEY CAN NOT BE RETURNED.

Features

New Zealand’s DJI Care Enterprise Plus Plan covers accidents, such as water damage or collisions, lasts for 1 year with an option to extend up to two times and provides unlimited repairs.

In order to extend your Care Enterprise Plus Plan, you must purchase a new Care Enterprise Plus Plan before your existing 12-month period has expired – this will extend your coverage for an additional 12 months. Please note: This can only be done two times in total, for a maximum of three years’ Care Enterprise Plus coverage.

Please Note:

DJI Care Enterprise can be bound to your DJI product when it meets one of the following criteria:

1. Brand new and un-activated product.
2. Device activated within the last 72 hours.
3. Handheld device activated within the last 30 days.

*If your craft has been activated for over 72 hours, follow the instructional guide linked below to verify your craft is in good working order and still eligible for DJI Care Enterprise.

Video Verification Guide

Each time you request a repair or replacement, you’ll receive a unit that is new or equivalent to new in performance and reliability.

If you have a DJI Care Enterprise Plus activation code, click here to bind it to your aircraft.

UNLIMITED  REPAIRS, TOTAL PEACE OF MIND

For an additional charge, DJI Care Enterprise Plus provides unlimited repairs or replacements within one year, covering accidental damage such as water damage, crashes, and collisions, up to the specified coverage amount. Priority is given to repairs, but if necessary, replacements will be provided with units that are new or equivalent to new in performance and reliability.

The DJI Care Enterprise Repair Process

Drone Depot will handle the entire DJI Care Enterprise Plus process, which is as follows:

1. Request a Care Enterprise repair/replacement via emailing sales@dronedepot.co.nz 
2. Delivery of damaged item* – please fill out a repair form at the below link
   https://dronedepot.co.nz/repair-form/
   This  will provide details on how to get your product to us.
3. Product assessment by Drone depot team – upon completion, we will select the cheapest option to either have your product repaired or replaced under your DJI Care Enterprise policy. Please advise if you would like to have your product replaced even if a repair is cheaper.

*We require your product to complete the DJI Care Enterprise Plus process.

Please Note:

• DJI Care Enterprise Plus and the corresponding product must be purchased from New Zealand.
• DJI Care Enterprise Plus only supports aircraft purchased from official or authorised channels.
• As Care Enterprise Plus is not officially supported in New Zealand, Drone Depot still makes the service possible by working closely with DJI HQ. The replacement fee covers two way shipping, handling fees, tariffs and customs clearance fees.
• Each time a DJI Care Enterprise Plus request is lodged, the repair cost will be deducted from your coverage amount. In the event of a repair, DJI will initially deduct from the coverage amount specific to the DJI Enterprise product as seen in the above table. If the coverage amount is insufficient, you will be required to pay the difference to receive the repair service.

If you want to purchase DJI Care Enterprise for an aircraft that has been activated for over 72 hours, follow this Video Verification Guide.