Help & FAQs
Orders & shipping
Most in-stock orders ship the next business day and arrives within 1-3 working days. We offer free NZ shipping on orders over $400. You’ll receive tracking by email once your order is on its way. See our shipping terms.
Once your order has shipped, we’ll email you a tracking link so you can follow its progress.
If you have any other queries with regards to shipping then please don’t hesitate to contact us.
If your order hasn’t shipped yet we can usually help – contact us as soon as possible with your order number.
We currently ship primarily within New Zealand. However, selected items may also be available for shipping to Australia.
If you’re based in Australia and would like to place an order, please contact us to confirm availability and shipping options.
Payment & finance
Yes. All prices shown on our website are in New Zealand dollars (NZD) and include GST.
We accept Visa and Mastercard through our secure online checkout.
We also offer installment and finance options through Afterpay and Procuret. See below for more information.
Yes. Eligible customers can use Afterpay for purchases up to $4,000, subject to Afterpay’s approval and individual spending limits.
Business customers can also spread the cost of eligible purchases with Procuret.
See our finance options here for more info
Yes. If you find the same in-stock product advertised for less by another New Zealand retailer, we’ll gladly match the price, subject to our price match terms.
Request a price match.
Yes. We can provide a GST invoice for your purchase.
If you need a copy or require specific business details to be included, please contact us and we’ll be happy to help.
Buying & Flying
For most drone flying under New Zealand’s Part 101 rules, you don’t generally need a drone licence. However, some types of flying require additional qualifications, permissions or approvals.
If your operation falls outside the Part 101 rules, you may need to operate under a Part 102 certificate.
We recommend checking for yourself with the current CAA drone rules before you fly.
Where you can fly depends on the airspace, surrounding property and the type of operation you’re planning.
Before each flight, you should check for airspace restrictions and make sure you have any permissions or approvals required for the location.
AirShare is a useful tool for checking New Zealand airspace and identifying areas where additional clearance may be required.
Under Part 101, there are requirements around flying over people and property, including obtaining the appropriate consent.
Always check that you have the permissions you need before flying and be considerate of other people’s privacy and safety.
There are additional requirements when flying near aerodromes or within controlled airspace, and you may need specific qualifications and approvals before flying.
Always check your intended flight location before take-off usingand follow the current CAA requirements.
Yes. Part 101 applies to both recreational and commercial drone operations, so many types of commercial work can be carried out under Part 101 as long as the operation complies with its requirements.
If your intended operation falls outside Part 101, a Part 102 certificate may be required.
Part 101 covers drone operations that can be carried out within a defined set of standard operating rules.
Part 102 provides a certification pathway for operators who need to conduct operations outside some of the Part 101 requirements. Part 102 operators have an approved operating framework specific to their activities.
If you’re operating professionally and are unsure which applies to you, our commercial team can help point you in the right direction.
Products & warranty
Yes. As an authorised DJI retailer, we supply genuine New Zealand stock with local warranty support. We do not sell parallel-imported DJI products.
DJI products are covered by the applicable DJI manufacturer’s warranty, and we handle warranty support locally.
This covers eligible manufacturing faults and defects that occur under normal use.
If you experience an issue with your product, simply contact us and we’ll help guide you through the warranty process.
DJI Care Refresh is an optional protection plan that provides additional cover for accidental damage, such as collisions and water damage, with replacement options available for an additional fee.
Depending on the product, 1-year and 2-year plans may be available. For drones, DJI Care Refresh can generally be added while the aircraft is new and unactivated, or within 48 hours of activation.
Absolutely, that’s what we’re here for.
Whether you’re buying your first drone or upgrading to something more advanced, we can help you find the right option for you.
Get in touch for a personal recommendation.
Compatibility varies between DJI models and product generations, and not all batteries, controllers or accessories are interchangeable.
If you’re unsure whether an existing accessory will work with a new drone, contact us with the model details and we’ll help you check compatibility before you buy.
Repairs & servicing
Submit a request through our repair form. We’ll then email you with the next steps and shipping instructions.
Please note that a minimum $65 assessment fee applies if you choose not to proceed with the repair after your drone has been assessed.
Most repairs completed in-house are completed within a few working days.
If your drone needs to be sent to DJI in Australia, the process generally takes around 3–4 weeks. Once we’ve assessed your drone, we’ll let you know the expected repair time frame and whether any additional delays are likely.
Yes. We repair and service most DJI models, regardless of where they were purchased.
Submit a request through our repair form to get started.
Part 102 operators have specific maintenance and continued airworthiness requirements as part of their CAA-approved operations.
A Part 102 inspection helps ensure your drone is being maintained in accordance with the requirements of your exposition. Our technicians can carry out the required inspection, servicing and checks for your DJI aircraft and provide the appropriate maintenance documentation.
Learn more on our Maintenance & Part 102 page.
Returns & exchanges
See our Refund & Returns Policy for full details.
If something isn’t right with your order please get in touch and we’ll do our best to help.
We’re sorry about that. Please contact us with your order number and, where possible, a photo of the item and packaging.
We’ll review the issue and arrange the appropriate replacement, return or next steps as quickly as possible.
Please contact us before sending the item back and let us know what issue you’re experiencing.
We’ll provide return instructions and, once the item has been received and assessed, we’ll let you know the next steps.
In-store & commercial
Yes. You’re welcome to visit our Parnell store, or select in-store pickup at checkout to collect your online order.
See our Store Details & Opening Hours for our address and current opening times.
Yes. We work with New Zealand businesses and operators to supply DJI Enterprise drones, payloads and fleet solutions.
We can also assist with product selection, finance options, Part 102 inspections, ongoing servicing and maintenance.
Whether you’re purchasing a single enterprise aircraft or building a larger fleet, our team can help you find the right solution for your operation.
Talk to our commercial team.
Yes. We can provide formal quotes for businesses, organisations and commercial customers.
Purchase orders may also be accepted for approved accounts.
Contact our commercial team with your requirements and we’ll help arrange the right purchasing option.
Still need help?
Our team is always here to assist — call in, call us, or send a message.