Insta360 Service

Drone Depot is the Autorised Service Centre for Insta360 in NZ

Drone Depot Can Support the Following Models.
If the model is not below, please contact Insta360 directly via their website

Got an issue with your product? Submit your repair requests here.

Ship your product

You’ll receive an email with shipping instructions after submitting your information. Follow the instructions to send the product to our service center.

Assessment and repair

The Insta360 Service Center will assess your product and repair the product under warranty or send you a repair quotation if additional fees apply.

Name

Phone Number

Return Address

Insta360 Model / Type

Serial Number

Purchased From

Is your camera under warranty?

Repair Required

By ticking this box, you acknowledge that you have read, understood, and agree to Drone Depot's terms and conditions and agree to being contacted by us over email.

Repair & Service Policy

Within Warranty (12 months) – No Fault Found:
If the product is sent in under warranty but no fault is found, a minimum service fee of $65 must be paid before the unit is returned. If repair is needed, the service centre will email a quote.

Outside Warranty (after 12 months):
Repairs are at the customer’s expense. If you choose not to proceed with the repair after a quote is provided, a $65 service fee will apply before the unit is returned. Customers are responsible for sending the unit to the service centre.

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