NOTE: ALL REPLACEMENTS WILL TAKE 3 – 4 WEEKS FROM THE TIME YOUR CLAIM IS RECEIVED.
CARE REFRESH IS A NON-REFUNDABLE AND NON-RETURNABLE ITEM, ONCE CODES HAVE BEEN SUPPLIED THEY CAN NOT BE RETURNED.
Features
Provides two replacement units for an additional charge as per the table below. The Care Refresh 1-year Plan lasts for one year from the date it is bound to your product, and covers for accidents such as water damage, natural wear, or cracking and deformation, letting you take stable footage with piece of mind.
| DJI Care Refresh 1-Year Plan | ||
| Replacement Service |
Number of Replacements | 2 |
| Replacement Fee | $196 | |
| Extended Warranty Period | Official warranty is provided during the validity period | |
| Support Renewal? | Renew 1-Year Plan up to twice | |
Please Note:
DJI Care Refresh can be bound to your DJI product when it meets one of the following criteria:
- Brand new and un-activated product.
- Handheld device activated within the last 30 days.
*If your device has been activated for over 30 days, follow the instructional guide linked below to verify your device is in good working order and still eligible for DJI Care Refresh.
Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.
If you have a DJI Care Refresh activation code, click here to bind it to your device.
WATER DAMAGE COVERAGE
We’ll replace your device if an accident occurs, even if it’s damaged by water.
TWO REPLACEMENTS, TOTAL PEACE OF MIND
For an additional charge, DJI Care Refresh offers up to two replacement units within one year and covers accidents such as water damage, natural wear or cracking and deformation. These replacement units will be new or equivalent to new in performance and reliability.
DJI CARE REFRESH REPAIR PROCESS
Drone Depot will handle the entire DJI Care Refresh replacement process, which is as follows:
- Request a Care Refresh replacement via our online Service Request Form
- Delivery of damaged item* – please contact our helpful team at sales@dronedepot.co.nz and they will provide details on how to get your product to us.
- Product assessment by Drone Depot – upon completion, we will select the cheapest option to either have your product repaired or replaced under your DJI Care Refresh policy. Please advise if you would like to have your product replaced even if a repair is cheaper.
*We require your product to complete the DJI Care Refresh process.
Please Note:
- DJI Care Refresh covers return shipping fees back to your address.
- DJI Care Refresh and the corresponding product must be purchased from New Zealand.
- DJI Care Refresh only supports devices purchased from official or authorised channels.
If you want to purchase DJI Care Refresh for a device that has been activated for over 30 days, follow this Video Verification Guide.